Politique de remboursement

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that return costs are the responsibility of the customer. Before returning a product, please contact us via email at info@cinnin.com to inform us of the reason for the return.

Please make sure your return meets the following conditions:

• The item is undamaged and unused, (trying on is always allowed),  unwashed/undamaged, without perfume, food or make-up stains.  
• The original labels and/or stickers still attached. 
• The item is not missing any accessories or parts.
• Items will be returned within the 14-day returns policy (excluding shipping costs).

PLEASE NOTE: If our returns policy is not met, we reserve the right to return shipments and charge shipping costs.

Refunds Refund will be allowed subject to the following conditions:

• The customer is required to return the product to us in the manner as mentioned above.
• Cinnin does not refund shipping fee.
• Refund will be processed after Cinnin received the package in good condition.
• Sale items can only be traded, not refunded.

The complete refund process normally takes about 3-15 working days from the date of confirmation of refund.

We will refund your order to the original payment method once it has been processed.

We are happy to support you if there is an issue. You can contact us at info@cinnin.com.